S
seabass
Guest
Just received my new Micron CM-SB (brought from Chicagoairbrushsupply) and when i opened up the case, noticed that there were a couple of things that worried me.
1) there was a bit of dried up paint residue on my needle.
2) took of the crown cap and looked down the airbrush. I pulled back the trigger and instead of the needle going completely straight back, the point of the needle ended up in the lower left of the nozzle. I thought that the needle would be set in the middle of the nozzle.
3) the fluid head nozzle base and the spring guide were both tightened so much i could not unscrew it.
So i called up Anest Iwata-Media in Portland, OR and asked the technician if these "problems" were normal.
His response to my problems were:
1) "the airbrush are always tested before they are shipped. Maybe the airbrush wasnt properly cleaned". (But then where is that sheet of paper with the spray pattern? Dont they always include the spray pattern with every airbrush to prove that the product is ok?)
2) "the needle ending up in that position is normal"
3) "sometimes the parts are overtightened. You can use some electrical tape and wrap the tape around the pliers teeth to protect the airbrush. Then use the pliers to unscrew the head nozzle base. (WTH, is that an acceptable answer from a Quality assurance point of view. What happens if i did try that and screw up my new and expensive airbrush, will they replace it?? Highly doubt it)
Please tell me what you think. Am i being too anal? Do i have a right to complain? Any help would be appriciated. I havent even the chance to try out the airbrush. Kinda worried/pissed off.
1) there was a bit of dried up paint residue on my needle.
2) took of the crown cap and looked down the airbrush. I pulled back the trigger and instead of the needle going completely straight back, the point of the needle ended up in the lower left of the nozzle. I thought that the needle would be set in the middle of the nozzle.
3) the fluid head nozzle base and the spring guide were both tightened so much i could not unscrew it.
So i called up Anest Iwata-Media in Portland, OR and asked the technician if these "problems" were normal.
His response to my problems were:
1) "the airbrush are always tested before they are shipped. Maybe the airbrush wasnt properly cleaned". (But then where is that sheet of paper with the spray pattern? Dont they always include the spray pattern with every airbrush to prove that the product is ok?)
2) "the needle ending up in that position is normal"
3) "sometimes the parts are overtightened. You can use some electrical tape and wrap the tape around the pliers teeth to protect the airbrush. Then use the pliers to unscrew the head nozzle base. (WTH, is that an acceptable answer from a Quality assurance point of view. What happens if i did try that and screw up my new and expensive airbrush, will they replace it?? Highly doubt it)
Please tell me what you think. Am i being too anal? Do i have a right to complain? Any help would be appriciated. I havent even the chance to try out the airbrush. Kinda worried/pissed off.